Contact Us
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FAQs
General
The label Tuff Athletics has an exclusive collection at Costco Wholesale. Our other labels, Tuff and Maven Studio, are sold exclusively online.
We ship to Canada and the USA with no tariffs, duties, or broker fees. We’re working on expanding our shipping destinations — stay tuned for updates.
We accept Visa, Mastercard, AMEX, Apple Pay, Google Pay, PayPal, and Shop Pay. All transactions are encrypted to protect your security. Payment data is verified through authorization servers to help prevent abuse and fraud. SSL encryption technology ensures that any data you enter during the payment process is securely transmitted.
Tuff Collection's head office is located at:
1-3888 North Fraser Way
Burnaby, B.C., Canada
V5J 5H6
Our Tuff tights are made with a lighter weight interlock fabric using finer yarns for a smoother surface and a closer-to-skin feel. The result is comfort without added weight — soft, supportive, and effortless to wear.
Shipping
Once your order leaves our warehouse, you’ll receive a shipping confirmation email with a tracking number and a link to follow its progress.
We aim to ship orders within one business day. During new launches or peak periods, processing times may be slightly longer.
We offer free shipping on orders over $80 CAD and $60 USD.
*Standard Shipping:* 3–8 business days
*Expedited Shipping:* 2–3 business days
(shipping costs are the responsibility of the customer)
Orders may only be cancelled or modified if they have not yet been processed. To request a cancellation or change, please email hello@thetuffcollection.com with the following information:
* Full name
* Order number
* Reason for cancellation or change
Returns & Exchanges
At Tuff Collection, we want to ensure that you are completely satisfied with your purchase. If for any reason you are unhappy with an item you've purchased, you have 30 days from the date of your shipping confirmation email to request a return or exchange (returns and exchanges are only accepted for regular priced items (NOT Final Sale) in their original condition—unworn, unwashed, and with tags still attached).
*Please note that we offer free exchanges. You may opt in to ReDo Checkout+ at checkout for free returns and package protection. Otherwise, a $10 CAD/USD return processing fee will apply to all returns.
To review our return and exchange policy in full, please click here.
To make a return, get started through our Returns & Exchanges Portal.
Very sorry for the mistake. Please contact our customer service team at hello@thetuffcollection.com for assistance.